The agreement between you and Rendaero. By using the service, you agree to what's below.
These Terms of Service ("Terms") form a binding agreement between you and Rendaero, Inc. ("Rendaero," "we," "us"). By creating an account or using the service, you confirm you've read and agree to these Terms and our Privacy Policy. If you're accepting on behalf of a company, you represent that you have authority to bind that company.
Rendaero provides software for direct-mail automation: aerial property qualification, AI-rendered postcard creative, USPS fulfillment, and campaign analytics. Specific features and limits depend on your plan and are described on our pricing page.
You must provide accurate registration information and keep it current. You're responsible for all activity that happens under your account, including by team members you invite. Notify us immediately at security@rendaero.com if you suspect unauthorized access.
You agree not to:
We may suspend accounts that violate this section without prior notice.
Plans are billed monthly or annually in advance. Per-piece postcard charges are billed in arrears at the end of each billing period. Fees are non-refundable except as required by law. We may change pricing on 30 days' notice; changes apply to your next billing cycle.
Late or failed payments may result in suspension. If your account is suspended for non-payment for more than 30 days, we may delete campaign artifacts and account data per our Privacy Policy.
You retain all rights to the addresses, brand assets, copy, and other content you upload ("Customer Content"). You grant Rendaero a non-exclusive, worldwide license to use Customer Content solely to provide and improve the service.
You represent that you have all necessary rights to the Customer Content and that mailing it to your chosen recipients does not violate any law or third-party right.
The Rendaero platform — including software, models, the user interface, brand, and documentation — is owned by Rendaero. AI-rendered images we generate for you are licensed to you for unlimited use in your direct-mail and marketing materials. We retain no claim on the printed pieces.
The service relies on third-party providers (Google Maps, USPS-approved print partners, AI inference providers, payment processors). Their services are governed by their own terms and privacy policies; we're not responsible for their actions or outages.
The service is provided "as is." We don't warrant that it will be uninterrupted, error-free, or that any specific response rate or ROI will be achieved. We disclaim all warranties not expressly granted in these Terms, to the maximum extent permitted by law.
To the maximum extent permitted by law, Rendaero's total liability arising out of or related to these Terms or the service is limited to the amounts you paid us in the 12 months preceding the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.
You agree to defend and indemnify Rendaero against third-party claims arising from your Customer Content, your use of the service in violation of these Terms, or your violation of any law or right.
You may cancel anytime from your account settings; cancellation is effective at the end of the current billing period. We may suspend or terminate your access for material breach of these Terms. Sections that by their nature should survive termination (IP, indemnification, limitation of liability) will survive.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts of Maricopa County, Arizona, and both parties consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. We'll post the updated version here and notify account admins by email at least 30 days before material changes take effect.
Legal notices: legal@rendaero.com or Rendaero, Inc., Attn: Legal, 2390 E Camelback Rd, Phoenix, AZ 85016.